Tag Archives: Customer Focus

5 Things I Wish All Outsourcers Understood

February 16, 2015


When you list “outsourcing” on your Linked In profile, go to conferences and trade shows, and generally network within your industry, a lot of potential outsourcing partners will approach you with a pitch on how their service will change your life. As a result, you appreciate and do business with the companies that seem to […]

Continue reading...

Keys To Successful Outsourcing: How To Make Your Clients Happy

March 24, 2013


Yellow ball with happy face

Ever feel like your outsourcing partner just doesn’t “get” you, your product or your business?  Having worked with many different outsourcers across a few different industries, I have developed a good sense of what makes a good partner.  Here are a few things I wish all outsourcers understood about how to make clients happy. Do […]

Continue reading...

Taking An Agile Project To The Next Level

September 30, 2011


For the past three months, I have been working closely with one project to improve their production management processes. They were already working with a basic implementation of Agile project management with Scrum, but they reached a stage in the project where they needed to take what they were doing to the next level. The […]

Continue reading...

Understanding The Customer

July 20, 2011


This month I am working closely with one of our production teams to help fix some process issues.  I thought I would discuss my approach each week as a sort of diary on improving an Agile process.  Out of respect to the project team, I can’t give any context or details of the project itself.  […]

Continue reading...

BlackBerry Woes A Familiar Story

July 2, 2011

1 Comment

Being on vacation this past week, I have not been thinking much about work.  However, I couldn’t help but follow the story of RIM‘s woes after announcing poor quarterly results and subsequent major sell-off of their shares.   The  Open letter to BlackBerry bosses on Boy Genius Report really caught my attention.  I am sure […]

Continue reading...

NPI: The Creativity Of The Funnel

February 20, 2011


Whether the product in development is a video game, software, hardware, a website, or even a book, the new product introduction (NPI) process goes through three major phases throughout the life of the project.  The first and most creative phase is the Funnel.  In my first post in this series,  I stressed that the product […]

Continue reading...