According to Great Place To Work, from 2004-2008 the top 100 high trust companies out performed the next 100 by 43% in terms of revenue. In 2009, the year after the start of the global economic crisis, that grew to 126%. Building trust in your organization has a real impact on the business.
During her presentation, Building A Culture of Trust, Pollyanna Pixton asked everyone in the packed room to raise their hand if they trusted their entire management chain – all the way up to the CEO. Only two people – who worked for the same major insurance company – raised their hand. While the statistic is discouraging, it does say a lot for that insurance company. Insurance is a business of trust and that company is building it from the inside out.
Pixton described several ways we can foster trust in our teams:
- Advance each others’ intentions and don’t get in the way.
- Be proactive in moving work forward.
- Create honest and open communication, along with transparency.
- Share experiences, particularly failures. Stories of failures and what you learned are powerful.
- Build trust between teams.
- Accept risks collectively and create a safe place to fail.
- Let your teams figure out how to solve the problem or meet the business goal.
- Don’t take back ownership.
- Use team-based measurements. Measurements based on individual success impair team collaboration.
- Ask questions that help teams discover the solutions, such as: “How would you like to solve it?” and “What would you like me to do?”
- Achieve short goals to find early wins and celebrate success.
- Protect the team and the team boundaries.
As leaders, we also have to work to build the trust our teams have in us. To do this, we need to:
- be authentic,
- stay positive,
- trust and be trustworthy,
- put purpose over personal agenda, and
- provide continuous feedback.
After attending this presentation, I will be adding The Agile Culture: Leading Through Trust and Ownership to my reading list.
More Articles From Agile Development Conference East
- It’s All About… Career Superpowers
- Reflections On Coaching And Leading Agility
- Learning Kanban Fundamentals: Kanban Racing Challenge
- Portfolio Planning With Benefits Maps And Triggers
- Agility At Spotify
- Project Management Lesson From Star Wars