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Understanding The Customer

July 20, 2011

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This month I am working closely with one of our production teams to help fix some process issues.  I thought I would discuss my approach each week as a sort of diary on improving an Agile process.  Out of respect to the project team, I can’t give any context or details of the project itself.  […]

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Must… Resist… The “Brother-In-Law Network”

January 24, 2011

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All too often, the following conversation happens in businesses everywhere: “We need to find someone to help us make this widget.” – “I have a friend/relative/golf buddy who does that.  Let’s go with them!” Doing business with someone you know through personal connections is a common practice.  It has its benefits:  you think you know […]

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