Whether the product in development is a video game, software, hardware, a website, or even a book, the new product introduction (NPI) process goes through three major phases throughout the life of the project.  The first and most creative phase is the Funnel.  In my first post in this series,  I stressed that the product […]

This weekend marked the 10th anniversary of the creation of the Agile Manifesto. Part of 10 Years Agile was to reflect on the progress of Agile over the years and the conversations on Twitter have been fascinating.  I thought it was a good time to reflect on my own journey with Agile. I first heard […]

I’m late on my weekly post. It’s one of those weeks. So, in honour of the Super Bowl, I thought I would share one of my favorite Super Bowl ads. It still rings true today! Enjoy!

A commenter on one of my posts suggested I write about how companies shift from focusing on “making widgets” to providing customer satisfaction.  What a great suggestion!  Companies known for customer satisfaction don’t just make it one department’s job.  All teams understand their customers and work to make them happy.  Here are some tips to […]

All too often, the following conversation happens in businesses everywhere: “We need to find someone to help us make this widget.” – “I have a friend/relative/golf buddy who does that.  Let’s go with them!” Doing business with someone you know through personal connections is a common practice.  It has its benefits:  you think you know […]

This week’s brief post is inspired by another recent blog article: Brad Power’s Where Have the Process Owners Gone? on the Harvard Business Review website.  I recognize the importance of having a dedicated Process Owners and formal process improvement governance and I would love to work with a company that really makes it work.  Throughout […]