All too often, the following conversation happens in businesses everywhere: “We need to find someone to help us make this widget.” – “I have a friend/relative/golf buddy who does that.  Let’s go with them!” Doing business with someone you know through personal connections is a common practice.  It has its benefits:  you think you know […]

This week’s brief post is inspired by another recent blog article: Brad Power’s Where Have the Process Owners Gone? on the Harvard Business Review website.  I recognize the importance of having a dedicated Process Owners and formal process improvement governance and I would love to work with a company that really makes it work.  Throughout […]