Being on vacation this past week, I have not been thinking much about work.  However, I couldn’t help but follow the story of RIM‘s woes after announcing poor quarterly results and subsequent major sell-off of their shares.   The  Open letter to BlackBerry bosses on Boy Genius Report really caught my attention.  I am sure […]

Last week Bloomberg published an article about Cisco Systems that made me sad.  It describes the effects of a management process put in place shortly after I left the company.  According to the article, it has slowed down the company, led to executive resignations and damaged the predictability of quarterly results.  For those of you […]

This “motivational poster” shows how a bit of positive feedback goes a long way!  My Audio Director was on the ball (as usual) and I responded with “You’re awesome!”  He took a screenshot and quickly whipped up this poster and sent it to me, much to my delight.  This five minutes of jovial feedback even […]

Have you ever had one of those moments where you wished everyone on your team was more like you?  Communication would be so much easier and everyone would just get along all the time.  Or so we think.  What about creativity and innovation?  Aren’t diverse teams better for coming up with novel ideas?  I am […]

“What is your biggest failure and what did you do about it?”  That was one of the questions I was asked following my presentation at ITESM.  I wasn’t prepared to answer that, so the only thing that came to mind are the handful of spectacular communication failures that have occurred in my career.  Busted!  While […]

A commenter on one of my posts suggested I write about how companies shift from focusing on “making widgets” to providing customer satisfaction.  What a great suggestion!  Companies known for customer satisfaction don’t just make it one department’s job.  All teams understand their customers and work to make them happy.  Here are some tips to […]