Sockets and Lightbulbs

February 9, 2011

Herding Cats

I’m late on my weekly post. It’s one of those weeks. So, in honour of the Super Bowl, I thought I would share one of my favorite Super Bowl ads. It still rings true today! Enjoy!

January 30, 2011

6 Comments

How To Create Customer Satisfaction

A commenter on one of my posts suggested I write about how companies shift from focusing on “making widgets” to providing customer satisfaction. What a great suggestion! Companies known for customer satisfaction don’t just make it one department’s job. All teams understand their customers and work to make them happy. Here are some tips to […]

January 24, 2011

7 Comments

Must… Resist… The “Brother-In-Law Network”

All too often, the following conversation happens in businesses everywhere: “We need to find someone to help us make this widget.” – “I have a friend/relative/golf buddy who does that. Let’s go with them!” Doing business with someone you know through personal connections is a common practice. It has its benefits: you think you know […]

January 18, 2011

4 Comments

4 Factors Of Process Improvement Ownership

This week’s brief post is inspired by another recent blog article: Brad Power’s Where Have the Process Owners Gone? on the Harvard Business Review website. I recognize the importance of having a dedicated Process Owners and formal process improvement governance and I would love to work with a company that really makes it work. Throughout […]

January 9, 2011

1 Comment

How Do We Get More Women In Tech?

This week Jen Cheng sparked an intelligent discussion on her blog by asking: Why Are There So Few Women in Tech?. Women and men shared their views, experiences and wisdom from a variety fields. It’s clear that only a small percentage of young women are choosing to earn technical degrees, so there are few women […]

January 1, 2011

2 Comments

What I Learned As Monty Moose

Monty looks exactly like his profile photo: he is a small stuffed moose who is a fan of the Montreal Canadians, Tim Horton’s coffee, and loves making new friends. Monty is also the official mascot of MEETin Montreal and as the City Lead for 2010, I had the opportunity to have some fun with Monty […]